Contact us
Contact Information Frequently Asked Questions
Welcome to The North Face Customer Service! Please contact us by email, phone or mail to give us your feedback or ask any questions about our products or company. Unfortunately we do not sell directly to consumers via phone or mail, please see our online vendors or contact your local retailer to purchase our products. Check out our frequently asked questions - you may be able to get the answers to your questions online right now. Thanks for taking the time to contact us.
In Europe:
Phone: (+39) 0423 683 100
Fax: (+39) 0423 683 120
Snail Mail:
The North Face (Italy) S.r.l:
Via Levada 145
31040 Pederobba (TV)
Italy
The North Face is a subsidiary of VF Corporation. For more information visit: www.vfc.com Select a topic:
Company Background
Warranty Policies and Repair Guidelines
Jackets
Tents
Sleeping Bags
Footwear
Woolen Products
Zippers
Purchasing The North Face products
Employment
1. Company Background
A. Why is the company called The North Face?
In the Northern Hemisphere, the north face of a mountain is generally the coldest, iciest and most formidable route to climb. Our founders thought this name reflected our mission and dedication to the extreme. (top)
B. What does The North Face logo represent?
The North Face logo was inspired by the Half Dome in Yosemite, revered as one of the greatest big walls in the world. Our logo was created as our interpretation of this great wall. (top)
C. What does A5 in the name A5 Series mean?
The "A" in A5 is an abbreviation for the term Aid Climbing. Aid climbing is defined as the use of mechanical devices placed in rock to assist in upward movement. A5 is the most difficult climbing rating suggesting that extreme aid is necessary. On a climb with an A5 rating, nothing is trustworthy of catching a fall for an entire pitch, or the length of one rope. This most difficult rating is reserved only for pitches with no bolts or rivets (holes) for the entire pitch. Examples: pitches on the Jolly Roger and the Wyoming Sheep Ranch on El Capitan in Yosemite, CA; Jim Beyer routes in Arches National Park, and the Fisher Towers, UT. (top)